Stellar wins call centre outsourcing deal with Acxiom
Released on = March 18, 2007, 3:49 pm
Press Release Author = Stellar
Industry = Management
Press Release Summary = Stellar, a leading global business process outsourcing provider, today announced that Acxiom has appointed Stellar to provide outbound database verification services.
Press Release Body = Stellar wins call centre outsourcing deal with Acxiom
Stellar, a leading global business process outsourcing provider, today announced that Acxiom has appointed Stellar to provide outbound database verification services.
Acxiom, a world leader in data management, chose Stellar for this work based on their expertise in call centre outsourcing, in addition to their previous experience conducting outbound data verification campaigns for other high-profile Australian clients. Stellar will conduct the service from one of their Australian call centres, which is located in Hornsby, New South Wales.
“Ensuring the accuracy and quality of the information in our client’s database is crucial,” said Scott Deane (Group General Manager Sales, Asia Pacific). “Acxiom recognises Stellar’s proven call centre management capabilities and our best practice approach to customer interaction management”.
Stellar will use their proprietary campaign management system to effectively manage the database verification service.
The outbound verifications service is initially for a short-term duration, and may extend for a further term dependent on client requirements and the results achieved.
About Acxiom Acxiom integrates data, services and technology to create and deliver customer and information management solutions for many of the largest, most respected companies in the world. The core components of Acxiom\'s innovative solutions are Customer Data Integration (CDI) technology, data, database services, IT outsourcing, consulting and analytics, and privacy leadership. Founded in 1969, Acxiom is headquartered in Little Rock, Arkansas, with locations throughout the United States, across Europe, and in Australia, New Zealand and China. For more information, visit www.acxiom.com.au
About Stellar Stellar is a leading global business process outsourcing provider, with over 6,000 employees across 19 contact centre sites in Australia, Philippines, North America and UK. In addition to contact centre outsourcing, Stellar also specialises in document management, workflow automation technology and outsourcing solutions. Stellar’s consistent service quality across various communication channels helps clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. For more information, visit www.stellarccs.com
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