Released on: June 24, 2008, 2:31 am

Press Release Author: Emma Bennett

Industry: Marketing

Press Release Summary: Managing Director Kathryn Courtenay-Evans is to represent
Maven Research on the board of judges for the British Quality Foundation (BQF)
Achievement Awards 2008. The awards aim to promote and recognise exceptional
achievement and standards in five key areas of organisational performance.

Press Release Body: Maven Research is delighted to announce that Kathryn
Courtenay-Evans, Managing Director, will be on the judging panel for the British
Quality Foundation (BQF) Achievement Awards 2008. Kathryn\'s wealth of expertise and
experience within the customer satisfaction research arena makes her an ideal judge
for the Customer Satisfaction Award. Kathryn will play a key role in the selection
of the winner, alongside her 2 fellow judges; her duties will include reviewing the
submissions and paying a visit to the finalists\' offices. For more information visit
www.maven.co.uk.

The BQF Achievement Awards aim to promote and recognise exceptional achievement and
standards in 5 key areas of organisational performance namely; Leadership, Process
Involvement, Partnership Development, Employee Satisfaction and Customer
Satisfaction. Applications for each award are initially processed by the BQF and
then assessed by the panel of judges. Following the initial assessment the panel
will decide upon a shortlist of finalists by the 30th June; a member of the judging
panel will make a half day visit to each finalists to confirm their submission. The
final decision will be made by the end of July, and the winner of each award will be
announced at the UK Excellence Award Ceremony on Tuesday 14th October at the London
Hilton.

A full service research agency, Maven has enjoyed a long association with the BQF;
Maven® PZB Customer and Employee Gap Analysis methodology (sources Parasuraman,
Zeithmal & Berry (1990), Speller (1992)) is recommended by the BQF as a measure of
service quality and provides unsurpassed insight into customer/employee expectation
and perception gaps.

A supporter of the BQF, Kathryn Courtenay-Evans said \"I have been involved with the
BQF on a number of levels throughout my 12 years at Maven, and am delighted to have
been asked to judge the Customer Satisfaction award for them this year. It is
important to recognise the importance of the work that the members are doing in
focusing on improving their service to their customers and sharing best practise.\"


About Maven Research

Maven Research is a full service market research agency, one of the ten largest
agencies in the UK for continuous research, specialising in measuring customer
satisfaction and employee engagement. Maven Research offers a full range of research
services and uses both qualitative and quantitative techniques to provide research
solutions that add strategic value. We tailor the research process from inception to
completion and reporting according to a customer’s individual market research needs.

We have a broad range of business and consumer research experience across all
sectors and our research applications include tracking customer satisfaction levels,
identifying factors that drive customer loyalty, understanding employee engagement
and all forms of ad-hoc research into brands, products and services. We have a wide
range of clients, including Lloyds TSB, Mercedes Benz UK and British Gas. We have
over ten years of research experience in the utilities sector, have conducted and
continue to run gap analysis projects for both local and Central government clients
and have recently been conducting up to 25,000 market research interviews per month
for a number of high street household names such as M&S and Vodafone.



Web Site: http://www.maven.co.uk

Contact Details: Emma Bennett
Marketing Manager
Maven Research
Old Bank House,
39 High Street,
High Wycombe,
Bucks,
HP11 2AG
www.maven.co.uk
01494 688400
maven@momentumws.co.uk